Support contracts are required for Dynamics 365 (Power Platform and Lifecycle Services). You will need the Access ID and a Contract ID for your Partner Support contract when you first receive the benefits. This is a one-time activity because support contracts are tied to your login account for future requests (until benefits expire or there are no more support cases). To view your access ID and contract ID in Partner Center or request contract activation, see 2904733. The site ID is a custom field that can be a name (or) a number that can be used by the partner to identify its infrastructure resources. For example, if you have multiple datacenters, you can name the site IDs ”Site-1” or ”Site-2”, and so on. See Activating the Microsoft Partner Network Support Agreement and Access ID in Partner Center If you activated your contract in May 2019. MPN contracts are standardized and use the same access ID and contract ID for MPN product support and signing. 6. Use the access ID and contract ID of your support contract to add Signature (Competency Partner), Advanced Partner Support (ASfP), or Premier Partner Support (PSfP). You will need an access ID and a contract ID to add a new support plan (link support benefits), e.B signing media, extended partner support. This is a one-time activity because support contracts are associated with your registration for future requests. Use partner.microsoft.com/dashboard to select the dashboard, select Customers, click the customer subscription, click Service Management, click Create or view a service request to open the Azure portal.
After activating the support contract, an access and contract ID is sent to the program`s primary contact at headquarters (for valuable benefits). This section only appears if there are issues with a contract associated with your account. If you don`t see a support plan that you`ve used before, or if you`ve added a contract and it doesn`t appear under Select a support plan. Please expand this section. Support contract activation varies by region or country – see below Note: If a support contract is activated by phone, activate it in Partner Center so that the access ID and contract ID can be displayed. * EMEA Partners only. When sending an email to regform, please provide partner ID, MPN-linked email address, name, company name, phone, city, and country. Regform only creates support contracts, for MPN-related questions, contact Frontline Partner Support.Note: Requests for pre-sales and deployment technical services can be submitted prior to support contract activation. For information about displaying your access ID and contract ID in Partner Center or on the contract activation request, see 2904733. You can add a support contract (using the access ID and contract ID) or purchase support incidents.
The contract identification number is 8 to 9 digits long and changes every year. Note: MPN benefits, such as . B Partner Support or Signature Cloud Support, use a common access ID. When you add an existing contract, the error message ”This access ID is already associated with an account. Please contact your Technical Account Manager to obtain a new access ID. You can ignore this error. Enter your credit card details to link the payment to your current login account. To change your settings, go to account.microsoft.com. Start by opening the tenant from Partner Center, the Azure portal opens. For the type of technical issue, select the support contract that was added through Link Support Benefits (see above). If you do not know your access ID and a contract ID, please follow the process to activate the support contract.
Support contracts are NOT required for Microsoft 365 admin center requests such as .B. Office 365, Enterprise Mobility Suite, Microsoft Intune, or Windows. From @support.microsoft.com/en-ca/help/4020188/technical-support-for-microsoft-partners If the credit card has been registered, use this option to purchase the support incident. As stated in the workflow: ”You will be billed immediately. This transaction is subject to the Microsoft Services Agreement. To change your settings, go to account.microsoft.com. As I understand it, there shouldn`t be an access ID/contract ID prompt to create a support ticket. 1.
The support contract must be enabled – for partners migrated to PC, administrator user roles can be activated online via Partner Center. 3. With the support plan, add a contract or click Buy Now to purchase a support incident. has. Click Add Contract to associate a new support contractb. Click Buy Now for single incident purchases or pack of 5. Click Add Contract to link to a new support contractClick Add Contract to link a new support contract to your current ID. You only need to enter the access ID and contract ID once, because the support contract is linked to your connection and is automatically available the next time you use the workflow. For local products, there is no OBO (On Behalf Of) process, add your support contract and create the support incident with your contact information.
Linking support services is a one-time activity because support contracts for future requests are tied to your credentials (until the services expire or there are no more support cases). If your membership is in the former Partner Membership Center (PMC), you will need to contact Partner Frontline for contract activation – see below. One. If you add a contract and don`t see it, click Back, then click Next, or close and reopen the browser – see 4023619 2. You need the Support Contract Access ID + Contract ID for Partner Product Support Incidents (excluding signature) to add a support contract – see 2904733 access ID number and contract ID number. The access identification number starts with 13 or 15, has 8 to 9 digits and changes every year. Here you can choose from your current support contracts; if they are valid for the selected product version. Note: You can see the remaining incidents. See image below, 17 of the remaining 20 incidents, start date, end date. Note: Advanced Partner Support (ASfP) or Premier Partner Support (PSfP), each user needs their own user-specific access ID.
If the error message ”This access ID is already associated with an account. Please contact your Technical Account Manager to obtain a new access ID. You have either added an existing contract and can ignore the error, or you will need to contact the technical account manager to get a new access ID. You will need the Microsoft PartnerNetwork Core Benefit access ID and a contract ID for your partner support contract, e.B Partner Support MAPS 10pack, when you first receive the benefits. This is a one-time activity because support contracts are tied to your login account for future requests (until benefits expire or there are no more support cases). partner.microsoft.com/support is your single point of contact for assistance with all partner-related questions, the MPN e.B program, license activation, Partner Center migration, and technical issues. .
